Refund Policy

All Stefan Keller software distributed outside of the Mac App Store provides a free trial version for users before deciding to purchase the full version. The trial versions offer enough services for users to try with a use limit. We recommend users to try the product to confirm whether it is the one you need before purchasing. This also helps users avoid purchasing the wrong product.

1. Money Back Guarantee

We providing a 30-day Money Back Guarantee based on accepted circumstances so that we can offer our best services and products. As we offer a 'try-before-you-buy' system, refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase exceeds the product's specified money-back-guarantee period, or it is out of the accepted circumstances, no refund can be given.

2. Circumstances of No Refund

As we offer a free trial version to try before purchasing, we generally does not refund or exchange products in the following situations:

Non-technical Circumstances:

  • Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product's function. It is highly recommended that every user read the product description and try the free trial version before purchasing.
    Note: We do not refund software if products fail to meet user's needs due to a lack of understanding by the user, of the products functions and capabilities. However, we would exchange the purchased product for the correct product outright with price difference within the guarantee period. If the purchased product is exchanged for a correct product of lower price, we will not refund the price difference.
  • As the purchase is finished, it cannot be refunded by the reason of incompatible with the operating system. We highly recommending users try the software before purchase.
  • A refund request due to price change or purchase from promotion campaigns.
  • A user has a 'change of mind' after purchase.

Technical Circumstances:

  • A refund request for technical problems after the software has been updated, if the order exceeds 30 days.

3. Circumstances of Eligible Refund

We offer refund or exchange the product for the following circumstances below.

Non-technical Circumstances:

  • Purchase of the same product twice at the same time. We will refund one of the products, or exchange one program for another we product.
  • Purchase of a 'wrong product', and then purchase of the correct product from our company. In this case, we will refund the price of the wrong product for you if you have no need for it.

Technical Problems:

  • Within 30 days, no solution has provided to deal with the technical problems of the software. In this case, we will refund the purchase if the user requests.

Once a refund is issued, the corresponding license will be deactivated.