Importer for Contacts Support FAQ
Click on an item to expand it.
The reason of this behaviour is unknown, apparently it's a bug in macOS Server. Use the app’s vCard conversion feature instead.
UPDATE: This issue seems to be fixed by Apple in macOS 10.13.x / macOS Server 5.5
If Importer for Contacts suddenly fails to launch without further notice or if you get an error alert, saying that the app is damaged and needs to be reinstalled from the Mac App Store, then restart your Mac. Then launch the Mac App Store and sign in. If the problem still exists, move the app to the trash, then empty the trash. Launch the Mac App Store again, click on the "Purchased" icon in the window's title bar and reinstall the app from there.
If you encounter a crash please try to provide a crash report:
- In the Finder, hold down the option key (=alt) on your keyboard and choose "Library" from the "Go" menu in the menubar
- Open the folder named "Logs"
- If you see a folder "DiagnosticReports", please open it and search for any files related to Importer for Contacts. If there are any, please send them to firstname.lastname@example.org.
Please note that I’m not selling my software directly. FastSpring and Apple – both do act technically and legally as the seller – will provide you with any assistance regarding to your payment. However, if you have a technical question or suggestion please contact me.