Export Calendars Pro Support FAQ
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Most likely, the "wrong" time zone (almost always GMT/UTC) is tied to those events, presumably without your knowledge. Often, there is also no time zone set in the event. Apple Calendar assumes GMT then and passes this to Export Calendars Pro.
Solution: In your Export Calendars Pro export template, open the format menu for every date/time and set the time zone mode to "Use current time zone".
Hint: If you want to check or edit the time zone for an event in Apple's Calendar app, time zone support has to be enabled. Choose Advanced > Turn on time zone support in Calendar's preferences.
If the corresponding option is enabled, the app refreshes the user interface automatically whenever calendar data is updated externally (iCloud sync, etc.). Turn this off by unchecking Calendars > Refresh Automatically on Changes from the menubar if the refresh is triggered too often.
Some of my apps can be purchased from my payment provider FastSpring. At the moment, all of my apps are also available on the Mac App Store. If you are new to the Mac App Store, read this article to learn how to purchase apps from Apple.
On OS X 10.11 El Capitan or newer, the app supports delegated calendars (shared calendars that are listed in the "Delegates" section in Calendar.app).
If Export Calendars Pro suddenly fails to launch without further notice or if you get an error alert, saying that the app is damaged and needs to be reinstalled from the Mac App Store, then restart your Mac. Then launch the Mac App Store and sign in. If the problem still exists, move the app to the trash, then empty the trash. Launch the Mac App Store again, click on the "Purchased" icon in the window's title bar and reinstall the app from there.
If you encounter a crash please try to provide a crash report:
- In the Finder, hold down the option key (=alt) on your keyboard and choose "Library" from the "Go" menu in the menubar
- Open the folder called "Logs"
- If you see a folder "DiagnosticReports" please open it and search for any files related to Export Calendars Pro. If there are any, please mail them to appsupport (ät) subclassed (döt) com.
Please note that I’m not selling my software directly. Apple – as the seller – will provide you with any assistance regarding to your payment. However, if you have a technical question or suggestion please contact me.